Our Policies

Terms & Conditions, Refund Policy, Pricing & Promotion Policy.

Refunds Policy

After the Commencement of a project, the Buyer may request a cancellation:
If there are funds in the Escrow Account and the Buyer believes they are entitled to a refund, the Buyer can notify Godi Studio LTD of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.

6.2 Project Refund Policy 
A Buyer is entitled to receive a refund of funds held in the Escrow Account under the following circumstances: 
No response: The freelancer has not responded in the WorkStream within two to three (2-3) working days of the Commencement of the project;
For offers, the Freelancer of an Offer did not deliver the scope of work within the delivery timescales indicated in the Offer.
For a fixed price or price per item Custom projects, non-delivery means the agreed scope of work was not delivered within the agreed timescales;
Buyer and Freelancer may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Godi Studio LTD, as defined in Section 6.2.1. 
Refunds are only applicable to funds held in the Escrow Account. As per Section 3, funds should only be paid out of the Escrow Account once the Buyer is satisfied that the project (or any agreed milestone deliverables) has been completed. By releasing funds from the Escrow Account the Buyer accepts that this money is non-refundable. 
Buyers must avoid filing a dispute or reversing payment through their credit card holder, Bank or PayPal. Attempts to seek a refund in this way will lead to the Buyer's account being automatically suspended. 

6.2.1 Requesting a refund 
A Buyer can request a refund of the funds held in the Escrow Account using the “Request Refund” action in the WorkStream and specifying a reason for their request.
Godi Studio LTD will process refund requests subject to a review of the refund reason and circumstances to ensure that both parties have complied with these terms and conditions and that the purpose of the refund is not to avoid any of the parties' obligations under these terms and conditions. If Godi Studio LTD reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations Godi Studio LTD shall not be obliged to make the refund.
6.2.2 Refund and Cancellation Penalties 
Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the Godi Studio LTD marketplace as follows: 
Where the Freelancer is at fault for the refund (for example, due to no response, poor quality of work or they have canceled the project), it will negatively impact their Freelancer status and rankings;
Where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status;
Multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on their account depending upon the severity.
Orders below 50$ will not be given a Refund in any case

Godi Studio LTD encourages our Freelancers and Buyers to try and resolve any disagreements between themselves. However should that not be possible Godi Studio LTD Customer Services can provide Dispute resolution.
A Dispute can be raised: 
By the Freelancer manually after a Buyer has rejected an invoice;
To raise a dispute, the Freelancer is required to pay a non-refundable fee as per section 8.2
Disputes are available to Freelancers who have qualified as trusted members of the Godi Studio LTD community.
For Invoice Disputes specifically, the amounts taken into consideration for the Dispute are the lower of the escrow balance or invoice amount.
If the amount disputed is $100 (or €130 or USD $160) or above, Godi Studio LTD may reach out to both parties in order to mediate and try and bring the Dispute to resolution.
Godi Studio LTD will aim to make a resolution decision on behalf of both parties within seven (7) days. If a mutual resolution has already been agreed between both parties on the workstream, then the dispute will either be canceled or resolved in line with the mutual agreement.
In the event of having to make a resolution decision, Godi Studio LTD will use only the communication in the WorkStream as sole evidence, and consider: 
If both parties are acting in good faith and have tried to resolve the issue between themselves before contacting us, including at least a second attempt made between both parties to complete or rectify the project;
If the project was delivered (or the milestone was met, if the Dispute is for a milestone payment) in accordance with the terms in Section 3;
For Disputes concerning the quality of the work delivered: Godi Studio LTD will consider whether the Freelancer has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
If the Buyer and Freelancer have complied with these terms and conditions.
In the event of having to make a resolution decision on behalf of the parties, Godi Studio LTD will notify both parties within fourteen (14) days of the Dispute. The disputed funds shall be dealt with in accordance with the resolution decision and these terms and conditions. Our involvement with the Dispute ends once the resolution in relation to the Dispute has been communicated
Users agree and accept that any payments and/or other actions made by Godi Studio LTD in accordance with the resolution decision of a Dispute are made in good faith and Users shall have no cause of action against Godi Studio LTD (whether in contract, tort or otherwise) in respect of the resolution decision or any such actions or payments made pursuant to it. Users further agree and accept that they have no right to seek to hold Godi Studio LTD liable for a Buyer or Freelancer’s alleged actions or failures.

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